Answer "your price is too high" without giving the discount away
Paste the customer's pushback. Claude works out what is really behind it and drafts a reply that holds the price with what this customer said they care about, plus a few things you could give instead of a discount.
FullSalesWhen you need it
Set it up5 steps
Open the Claude desktop app and sign in with the Claude account you use for work. On a personal Free, Pro or Max plan, chats can be used for training unless you switch off SettingsPrivacyHelp improve Claude.
No account yet? Ask your manager.
Where things are in Claude
- CustomizeConnectors In Claude's left sidebar: connect your email and files.
- /schedule Type it in a new Cowork task to run a prompt on a schedule.
- Scheduled In Claude's left sidebar: what runs, to pause or change it.
- Once for the whole company: your Microsoft admin approves Claude's Microsoft 365 connector and turns on its write tools, so Claude can save drafts and files. If connecting asks for an admin's approval, this is still to do: send them this step.
- Write a one-page "Why us" document in your Sales folder: your lead times, delivery and quality record, certificates, service, payment terms, and two or three customers who stayed with you and why. Claude argues from it.
- In Cowork, connect your Sales folder in OneDrive or SharePoint (the one synced to this computer). To let Claude read earlier Outlook emails with the customer, also connect Microsoft 365 under CustomizeConnectors.
- When a customer pushes back on price, open Cowork, paste the prompt and their message or your notes from the call.
- Pick the reply and the give you want, edit them, and send it yourself.
Set this up on your computer: the Claude desktop app runs it.
The prompt
- A customer pushed back on our price. Their message or my notes from the call are below.
- 1. Say in one line what is really behind it: a budget limit, a cheaper quote from a competitor, a negotiating move, doubts about quality or delivery, or timing. If they name a competitor, say where that competitor is likely stronger and where we are.
- 2. Draft a reply in the customer's language, under 150 words. Acknowledge the concern first. Answer it with what this customer told us they care about, from the message and, if you can read them, our earlier emails with them, and with one fact from the "Why us" document in my Sales folder. Close with one question that takes the deal a step further, not with a discount.
- 3. List two or three things we could offer that cost us less than a price cut: for example a longer payment term, the same unit price on a bigger lot, an earlier delivery slot, or freight or tooling on our side. Mark each one [CHECK] for me to approve.
- 4. Tell me what to avoid with this customer, for example offering a discount before they have named a number.
- Do not offer a discount or a new price in the reply. Never state a fact about us that is not in the "Why us" document.
If your company keeps prices and customer personal data out of AISafe version
Works from the argument only: names, contact details and amounts are deleted before you paste, and Claude reads no earlier emails. The reply names the customer company only.
What you get
A reply draft, the real concern in one line, and two or three gives that cost you less than a price cut, for you to choose from.
Learn how
Get this workflow for your team
Two minutes each: everyone gets a plan of ready workflows like this one, inside your company's rules.
Your manager sees progress and hours. Never what Claude reads or writes.
FirstPrompt's workflow library adapts parts of Anthropic's knowledge-work-plugins (Apache-2.0), rewritten by FirstPrompt. Source and licence